Full Name *

Shipping Address *

City *

State/Province *

Zip Code *

Phone Number *

Email *

This information will only be used to contact you about your return or warranty claim

What is your preferred method of contact? *

Phone
Email

Reel Model *

When did you purchase the product? *

Please upload proof of purchase

Choose file or drag here

Supported format: JPG, JPEG, PNG

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What is the nature of your claim? *

Drop or impact damage
General service or inspection
Warranty claim

Describe the cause of impact. *

Include as much detail as possible: how the reel was dropped or impacted, where it landed, and any visible damage you've noticed since.

What are you experiencing with your reel? *

Include as much detail as possible.

Photos

Choose file or drag here

Supported format: JPG, JPEG, PNG

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By sending in a reel that has been dropped or impacted, I understand that Nautilus will inspect the reel to determine whether the impact has affected its functionality. Repairs related to impact damage are not covered under warranty. If the inspection confirms impact-related damage, I agree that I may be charged for parts, labor, and return shipping. Nautilus will contact me with an estimate before any chargeable work is performed.

I acknowledge that a $45 shipping fee may apply to my claim depending on warranty eligibility, and will be collected before my return label is issued.

Your claim has been submitted.

We appreciate you contacting us. A representative will get back in touch with you soon.

Your claim has been submitted.

We appreciate you contacting us. A representative will get back in touch with you soon.

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