Warranty & Service

HOLIDAY BREAK

Nautilus Reels will be closed from 12/23/22 to 01/03/23 for the holidays. We recommend that customers hold off on sending repairs until 01/03/23 to reduced the risk of packages getting lost. Thank you for your understanding in advance.

On behalf of all of us at Nautilus Reels, Happy Holidays!

LIMITED LIFETIME WARRANTY

All Nautilus reels carry a limited lifetime warranty for the original owner covering any defect in materials and workmanship. This warranty provides that defective Nautilus fly reels will be repaired or replaced at our option at no charge for parts and labor. This warranty does not cover damage caused by accident, misuse, improper maintenance or modification.

REPAIR/SERVICE INSTRUCTIONS.

To return a reel or spool for repair, please download and complete the repair form PDF here. Ship the reel in a protected box prepaid and insured to: Nautilus Reels, Attention:

Repairs
1570 NW 165th St.
Miami, Fl 33169
USA

DO NOT SHIP REELS IN PADDED ENVELOPES, WEAK OR DAMAGED BOXES. Reels are more likely to be damaged during transport if shipped in envelopes or structurally compromised boxes.

Include with these items a printed version of the repair form completely filled out and attached to your repair. Use one form for each reel or spool to be repaired.

U.S. and Canadian customers; please include a check, money order (or include credit card information on repair form) in the amount of US$45.00 to cover shipping, insurance and processing for any reel repair. For your convenience, Nautilus Reels accepts VISA, MasterCard and American Express.

International customers; (outside the U.S. or Canada), please return your reel to the Nautilus Reels dealer where you purchased the reel. If sending the reel directly to Nautilus Reels you will be responsible for the actual shipping charges from Nautilus Reels as well as any customs and/or duties fees to and from Nautilus Reels. Please contact the Nautilus Reels repair department for instructions on returning your reel to Nautilus Reels.

If your reel was purchased and registered less than 12 months prior to mailing it in for repair your return shipping and handling will be free of charge (Canada and USA. International repairs less than 12 months old will be return shipped to dealer free of charge). Proof of purchase and online product registration must be verified prior to returning it to us.

We kindly ask that the fly line be removed before sending the repair. Nautilus Reels does not assume responsibility for damaged fly lines or backing. For non-warranty repairs, Nautilus Reels will contact you with a quote for the repair for approval prior to initiating repairs.

– – – – – WARNING – – – – –

Do not attempt to modify your Nautilus reel by yourself. Such action could cause permanent damage to your fly reel and may prevent the reel from functioning properly. This will void the manufacturer’s warranty. Contact your local fly shop or Nautilus Reels for assistance.